Returns & Exchanges

At Florist.ca, we strive to ensure your home stays vibrant and beautiful; however, due to the perishable nature of our floral arrangements and plants, we offer a 24-hour freshness guarantee for replacements or store credit.

Return Process

• 1.
  Report Issues Promptly

  Contact our customer support team within 24 hours of delivery if your flowers or plants arrive damaged or wilted.

• 2.
  Provide Visual Proof

  Email a clear photograph of the item and its packaging to help our florists assess the condition of your order.

• 3.
  Verification Process

  Our quality assurance team will review your claim within one business day to determine eligibility for a replacement or refund.

• 4.
  Resolution Delivery

  Once approved, we will schedule a complimentary redelivery of a fresh arrangement or issue a store credit to your account.