Frequently Asked Questions
Everything you need to know about bringing nature into your home.
Do you offer same-day flower delivery across Canada?
Yes, we offer same-day delivery for most urban locations in Canada if the order is placed before 1:00 PM in the recipient's time zone.
How can I ensure my bouquet stays fresh for as long as possible?
We recommend trimming the stems at a 45-degree angle, placing them in room temperature water with the provided floral preservative, and keeping them away from direct sunlight and drafts.
What happens if the recipient is not home at the time of delivery?
If the recipient is unavailable, our couriers will attempt to leave the arrangement in a safe, shaded area or with a neighbor, leaving a notification tag at the door.
Can I customize a floral arrangement for a special event?
Absolutely. Our expert florists can create bespoke designs tailored to your specific color palette and floral preferences. Please contact our concierge team for custom requests.
What is your return policy for perishable items?
Due to the nature of live plants and cut flowers, we do not accept returns. However, if your order arrives damaged or wilted, please contact us within 24 hours for a replacement or store credit.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal.